Terms & Conditions of Payment

Reservations and Payments:

• All reservations are subject to availability and must be confirmed by Boat Party Cartagena.
• To secure the reservation, an initial payment of 50% of the total service cost is required.
• Full payment must be made at least 1 day before the tour or event date.

Payment Methods:

• We accept cash payments, bank transfers, and credit/debit cards, international transfers have an additional cost (6%).
• Details for bank transfers will be provided upon confirming the reservation.

Cancellation Policy:

• Cancellations made more than 15 days in advance of the event will receive a 50% refund.
• Cancellations made between 7 and 15 days before the event will receive a 30% refund.
• No refunds will be issued for cancellations made within 7 days of the event.

Date Changes:

Changes to dates are subject to availability and must be requested at least 15 days in advance of the event.

Weather Conditions:

In case of adverse weather conditions affecting navigation safety, an option to reschedule the event will be offered.

No Show:

In the event of a "no show" on the scheduled date and time, no refunds will be issued.

Customer Behavior:

• Customers must behave appropriately and follow the instructions of the captain and crew.
• Boat Party Cartagena reserves the right to terminate the service without refund in the case of inappropriate behavior.

Unforeseen Events:

Boat Party Cartagena is not responsible for unforeseen events such as accidents, personal injuries, loss, or damage to personal belongings.

Insurance:

All tours and events include basic insurance. Any desired additional insurance must be purchased by the customer.

Acceptance of Terms:

By making a payment, the customer accepts these terms and conditions.

These terms and conditions are subject to change without prior notice. Customers are encouraged to review this information before making a payment. For questions or clarifications, please contact us directly.